Need a hand?
Stadia Maps Support
World-class, human-powered customer support included in every plan.
"I was able to easily find the relevant contact email, and received prompt, professional, courteous, and genuinely helpful responses."
Here's how to get help now
Find the best place to get your questions resolved.
Read our Docs →
For technical and product documentation
Explore our API Reference →
For learning about and trying our API endpoints
Review our FAQs →
For some of our most commonly asked and answered questions
See our Plans & Pricing →
For learning about plans, billing, pricing, and credits
Read our Terms of Service and Privacy Policy →
For questions about our terms, acceptable use, and privacy
View our Changelog →
For what shipped recently
Check System Status →
For current issues and upcoming maintenance
Still need help?
Community Support
For implementation questions, design advice, and time-insensitive issues, connect with us and other developers on your platform of choice. These are public spaces, so please keep account-specific details out of them and email us instead. We can't guarantee a response on community channels.
Discord
Chat with our team and the broader developer community in real time.
OpenStreetMap US Slack
Find us in the #stadia-maps channel for support and OSM-adjacent discussion.
Mastodon
Follow us on Mastodon for updates and quick questions.
Join the conversation in /r/StadiaMaps.
Follow us on LinkedIn for company updates and product news.
Official Support
Email is our only official Support channel. It's how we authenticate you as the account holder and the right place for anything related to your account, billing, or sensitive implementation details. A whole team of humans monitors the inbox.
support @stadiamaps.comWhat to Include in a Support Email
Before you open a support ticket, make sure you've read our FAQs, Docs, Plans & Pricing page, and Terms of Service. Our most common inquiries are already answered there, and we work hard to keep them up to date.
You will get a faster, more useful answer if the first email includes enough detail to reproduce the problem and we can find your account. Useful things to include:
- The email address on your account, if you aren't emailing from that address.
- The APIs you are using, any errors you are receiving, or expected behavior.
- If you can reproduce the issue in a browser, include a HAR file. This guide on gathering debugging information will show you how.
You can expect a response within 48 hours, often much sooner. Response times cannot be guaranteed without a Support SLA on an Enterprise plan.
Real Humans, Really Good Support
We believe a great developer platform is incomplete without great support, and we strive to be best in class. A real, technical, solutions-focused Support team is available to every customer on every Stadia Maps plan.
Don't take our word for it...
"I email Stadia Maps and get answers from their team. They've also been responsive to the feedback that I have."
"Your agents are real, nice people. Glad to be a customer."
"Response times are legendary. Always super quick, always super friendly, always solution-oriented."
"After Google Maps raised their prices, Stadia Maps made it possible to continue. Their offering has been affordable, fast, and reliable—and their customer service is excellent!"
"After support and functionality frustrations with another vendor, we switched to Stadia Maps and haven't looked back!"
Frequently Asked Questions
Who answers Stadia Maps Support emails?
The people who build Stadia Maps. Engineers who work on the platform answer questions sent to the Support inbox.
Is Support included in the price?
Yes. Support is included in every Stadia Maps plan. It is not an add-on, an upsell, or a separate purchase. Every Stadia Maps customer receives responsive, knowledgeable human support along with our technical documentation.
How do I contact Stadia Maps Support?
Email support@stadiamaps.com. Email is the only official Support channel because it allows Stadia Maps to authenticate you as the account holder, and it is the right place for anything involving your account, billing, or sensitive implementation details.
How long does Stadia Maps Support take to respond?
You can expect a response from Stadia Maps Support within 48 hours, often much sooner. Response times cannot be guaranteed without a Support SLA on an Enterprise plan.
What should I do to make sure I get the fastest, most accurate Support response?
Before you open a support ticket, make sure you've read our FAQs, Docs, Plans & Pricing page, and Terms of Service. Our most common inquiries are already answered there, and we work hard to keep them up to date. If you do need to open a support ticket, you will get a faster, more useful answer if the first email includes the email address on your account, the APIs you are using, any errors you are receiving, and if you can reproduce the issue in a browser, a HAR file. This guide on gathering debugging information will show you how.
Can you confirm my specific use case complies with your Terms of Service?
We've worked hard to make our Terms of Service easy to understand and comply with. While our Support team can help answer gaps in our Terms where there is genuine confusion, writing us to confirm your use case is not necessary - the terms themselves are all the documentation you need. It is your responsibility to comply and stay in compliance with our terms.
Does Stadia Maps use AI chatbots for Support?
No. A team of humans monitors the Support inbox.
Can I get support through Discord or Slack?
Community channels, including Discord and the OpenStreetMap US Slack, are available for general discussion and quick questions, and Stadia Maps team members participate in them. They are public spaces, so account-specific details should go to email instead. A response is not guaranteed on community channels.
Do you offer enterprise sales agreements or provide custom infrastructure?
Yes. Contact us at entsales@stadiamaps.com if you are looking for something to meet your exact technical and legal demands such as guaranteed uptime and support, flexible invoicing, on-premises deployment, or expanded licensing for video, print, and offline use.